- 01What is the “Welcome Back” campaign?
- 02Who qualifies
- 03Cases where you’re not eligible
- 04Reward details and the point payment schedule
- 05Eligible plans
- 06Three steps to join
- 07Don’t forget to enter the coupon code
- 08Rakuten Link usage conditions
- 09How this differs from the referral campaign
- 10Who this is a good fit for — and who it isn’t
- 11Common mistakes and things people overlook
- 12Things to check before applying
- 13Frequently asked questions
- 14Official sources referenced
- 15Wrapping up
Good morning, this is まさきん.
I recently came across Rakuten Mobile’s “Welcome Back” campaign for former Rakuten Mobile users. If you once canceled a Rakuten Mobile line and come back, you get points.
We’re not planning to cancel our own line anytime soon. But friends and family sometimes ask, “I used to have Rakuten Mobile — can I sign up again?” So I decided to sort out the conditions here.
This is current as of publication. Please check the official site for the latest terms.
Key points:
- Limited to people who previously had a Rakuten Mobile contract
- Requires switching from another carrier with the same phone number (MNP)
- The reward is 2,162 points (equal to two months of the 3GB plan)
- Points arrive in two installments starting four months after application
- Applying within two months of cancellation makes you ineligible
- This is separate from the referral campaign — former users should use this one
What is the “Welcome Back” campaign?
The official name is “Welcome Back Campaign — Limited to Former Rakuten Mobile Users.”
It’s for people who had a Rakuten Mobile contract in the past, switched to another carrier, and now want to return.
The campaign code was 2207. That’s the number to reference if you contact support about it.
Who qualifies
Eligibility covers anyone who previously held a Rakuten line — UN-LIMIT V, VI, or VII, the Rakuten Saikyo Plan (including the Data Type), or Rakuten Saikyo U-NEXT.
You need to currently be with another carrier and return to Rakuten Mobile while keeping your same phone number, through MNP.
The reward is limited to once per person. If you’ve already used this campaign before, you’re not eligible again.
Cases where you’re not eligible
A few conditions are easy to miss. Here’s a summary.
| Condition | Why you’re excluded |
|---|---|
| Applying within 2 months of cancellation | Not eligible if you apply too soon after canceling |
| Applying for the Data Type plan | The Rakuten Saikyo Plan (Data Type) is excluded |
| Switching between plans | Switching from the Data Type, or between Saikyo U-NEXT and the Saikyo Plan, is excluded |
| Applying somewhere other than this page | Applying through a different button or app is excluded |
| Coupon code not shown | If it’s not displayed at checkout, you’re excluded |
This part was a bit confusing even for me. I’ll go into more detail below.
Reward details and the point payment schedule
The reward is 2,162 points, equivalent to two months of the 3GB plan.
It’s paid in two installments — 1,081 points each time.
Payment starts four months after the month you complete all the conditions, spread over two months. For example, if you complete everything in January, you’d get points around the end of May and the end of June.
| Timing | What happens |
|---|---|
| Month conditions are completed | Application, plan activation, and Rakuten Link use all done |
| End of month +4 | First 1,081 points paid |
| End of month +5 | Second 1,081 points paid |
The points are valid for 6 months from the day they’re granted. It’s probably worth using them fairly soon after they arrive.
Eligible plans
Eligible plans are the Rakuten Saikyo Plan or Rakuten Saikyo U-NEXT. The Data Type plan is excluded.
Rakuten Saikyo U-NEXT lets you enjoy video and magazines too. Note that it’s excluded from the ¥440 discount under the Saikyo Kids discount for 3GB.
You can check pricing for each plan with the official fee simulator.
Three steps to join
The process breaks down into three main steps.
- Apply for the Rakuten Saikyo Plan or Rakuten Saikyo U-NEXT online (via this campaign page) or at a Rakuten Mobile shop, switching from another carrier with the same phone number (MNP)
- Start using the plan by the end of the month following your application
- Make a call of 10 seconds or more through the Rakuten Link app by the end of the month following your application
All three steps share the same deadline — the end of the month after you apply. It’s worth getting them all done together before you forget.
Don’t forget to enter the coupon code
If applying online, the coupon code “CMBREG00000003” is essential.
It seems to apply automatically if you go through the button on the campaign page. But if your session times out midway through, you’ll have to start over.
At a shop, it works a bit differently — you need to enter the coupon code yourself on the application screen.
It’s worth double-checking that the coupon code is displayed on the “Receipt and Payment Method” screen. If it’s not shown, you become ineligible for the reward.
Rakuten Link usage conditions
The third condition, using Rakuten Link, also has some things to watch for.
You need to make a call — not receive one — lasting 10 seconds or more.
Calls to other carriers’ connection services (like 0570 numbers) or certain special numbers (like 188) don’t count. An ordinary outgoing call should satisfy this condition in most cases.
How this differs from the referral campaign
Clicking this opens the Rakuten login page. Once you log in, you’ll see the campaign details.
This blog often covers Rakuten Mobile’s referral campaign too. But the conditions are different.
The referral campaign page states it applies when you’re “applying for a Rakuten line for the first time.” It’s said not to apply if you’re a former user re-signing up.
So the split is this: former users use the Welcome Back campaign, and first-timers use the referral campaign. Worth remembering if you’re pointing a friend or family member toward one or the other.
Who this is a good fit for — and who it isn’t
Here’s a quick breakdown.
- Good fit: People who used Rakuten Mobile before and want to return over price or network quality, and who can switch while keeping their number
- Not a good fit: People trying Rakuten Mobile for the first time, people who want the Data Type plan, or people who want their points right away (since payment takes several months)
If you want your points fast, this may not be the best option — the design means it takes over four months to receive anything.
Common mistakes and things people overlook
A few pitfalls stood out to me while reading through this.
One is downloading the Rakuten Link app during identity verification and completing the application from inside the app itself. That makes you ineligible for the reward. After downloading the app, you need to go back and complete the application from the campaign page again.
Another is misunderstanding the payment timing. It’s not based on the month you apply — it’s based on the month you complete every condition, with payment starting four months after that. If your plan activation is delayed, the payment schedule shifts back accordingly.
Things to check before applying
- Did you previously hold a Rakuten Mobile line?
- Has it been at least two months since you canceled?
- Can you switch from another carrier while keeping your phone number?
- Are you choosing the Rakuten Saikyo Plan or Rakuten Saikyo U-NEXT (not the Data Type)?
- Are you ready to apply through the button on this campaign page?
Frequently asked questions
Q. Can I apply right after canceling?
No — applying within two months of cancellation makes you ineligible. You need to wait at least two months before applying.
Q. Does the Data Type plan qualify?
No, it’s excluded. Only the Rakuten Saikyo Plan or Rakuten Saikyo U-NEXT qualify.
Q. When can I check my points?
You can check them in the “Point History” section of Rakuten PointClub. Payment starts four months after you complete the conditions.
Q. What if there’s an issue with my ID documents?
If you resubmit and the application goes through, the reward should still apply. But if the application itself gets canceled because your information doesn’t match your documents, you’re excluded.
Q. Is it safer to apply online or in a shop?
Both are eligible. At a shop, though, you need to enter the coupon code yourself, so it’s worth confirming with staff that it’s been entered.
Q. Can I combine this with other campaigns?
Only one combination is allowed — the point reward campaign (code 2006) for purchasing an eligible Android device with the Rakuten Saikyo Plan. Nothing else can be combined.
Q. When does the campaign end?
As of writing, no end date has been announced. Since terms can change or end without notice, it’s worth checking the official site before applying.
Q. What if I applied without a Rakuten ID?
You’ll need to upgrade to full Rakuten membership before using Rakuten Link. The deadline is the same as the other conditions — the end of the month following your application.
Official sources referenced
- Welcome Back Campaign — official page
- Rakuten Mobile Referral Campaign — official page
- Rakuten Saikyo Plan fee simulator — official page
Wrapping up
I put together the details of this re-signup campaign for people who used Rakuten Mobile in the past.
The conditions are a bit detailed, but if you switch back while keeping your number, 2,162 points should be on its way. Just make sure at least two months have passed since you canceled.
We’re not planning to use this ourselves anytime soon. But if someone close to me is on the fence about coming back, I’ll point them to this post.
If you’ve never tried Rakuten Mobile before, there’s also a referral-based switching campaign worth a look. Hopefully this helps someone reconsider their household’s phone bill.
Clicking this opens the Rakuten login page. Once you log in, you’ll see the campaign details.
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