Good morning. It’s まさきん.
On September 14, 2026, Rakuten Mobile corrected its official notice about linking your Rakuten ID. The plan to automatically cancel contracts that were not linked by November 30 has been withdrawn.
That said, if you stay unlinked, some features may be restricted from December. If you are still on an old contract, it is worth taking a quick look.
With the September 14, 2026 correction, the November 30 auto-cancellation will not go ahead. Even if your account is not linked, your contract will not be canceled and your phone number will not be lost. This post has been updated to reflect the corrected notice.
Who this affects: anyone shown as “Logged in as guest”
This applies to people using Rakuten Mobile without a linked Rakuten ID. If you open the web version of my Rakuten Mobile and it says “Logged in as guest,” you are affected.
This seems to happen with older contracts or lines originally set up under a family member’s name, which may still be in this state. It is worth checking once.
New sign-ups today generally require a Rakuten membership. So the people affected are mostly long-time subscribers and other fairly limited cases. As a guest, you cannot receive Rakuten Points either, so many of you probably never got perks like referral campaign rewards.
- How to check: open the web version of my Rakuten Mobile
- If it says “Logged in as guest,” you are affected
- From December 1, some features such as my Rakuten Mobile (Web) may become temporarily unavailable
Clicking this opens the Rakuten login page. Once you log in, you’ll see the campaign details.
Two ways to link your account
There are two ways to link your account.
The first is upgrading to a Rakuten membership. Your current phone number and contract details stay the same, and the line is linked to a Rakuten ID.
The second is a change of contract holder. This transfers the line itself to someone who already has a Rakuten membership, such as a family member.
Rakuten Turbo apparently does not support a change of contract holder. If your line is Rakuten Turbo, upgrading to a Rakuten membership is the only option.
Both procedures can apparently be done from the guide page on the official website. It does not look difficult, but it feels like the kind of thing you will forget if you put it off.
What happens if you do not link (after the September 14 correction)
The original notice on August 31 said that all contracts not linked by November 30 would be automatically canceled, and that phone numbers would be lost as well.
The September 14 correction scrapped this auto-cancellation. Even after November 30, your contract will not be canceled and your phone number will not be lost.
However, staying unlinked does come with restrictions. From December 1, some features, such as checking your payment status online and my Rakuten Mobile (Web), may become temporarily unavailable. Rakuten says data and calls will keep working as usual after December.
Details on which features will be affected and for how long will be announced later, along with individual notifications. If you check your bills through my Rakuten Mobile, linking early may give you peace of mind.
Becoming a Rakuten member brings some quiet perks
Behind this change seems to be a plan to consolidate the service around Rakuten members.
As a Rakuten member, you get several perks, such as points back on your Rakuten Mobile charges and boosted points when shopping on Rakuten Ichiba. Free calls through the Rakuten Link app are another one.
This does not matter if you signed up as a Rakuten member from the start, but if you have been using the service as a guest, this could be a chance to unlock more benefits.
Summary
After the September 14 correction, linking your Rakuten ID to Rakuten Mobile is no longer “required by November 30.” It applies to people whose my Rakuten Mobile shows “Logged in as guest.”
You will not be automatically canceled if you do not link. But from December 1, some features may become unavailable. It seems best to link early, either by upgrading to a Rakuten membership or by changing the contract holder.
It might be worth checking not only your own line but also whether any family members’ lines are affected. Always check the official website for details and the latest information.
Our household has been consolidating our fixed costs within the Rakuten ecosystem. If you are not using Rakuten Mobile yet, this could be a good time to try their price simulator.
Clicking this opens the Rakuten login page. Once you log in, you’ll see the campaign details.
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