Good morning. It’s まさきん.
Every now and then, I look up what people are saying about the services I’m signed up for.
I came across a user survey page that Rakuten Mobile has published.
With 88,000 respondents, it seemed big enough to be worth a read.
86.3% are happy they switched, higher than I expected
The survey was apparently carried out from December 16 to 23, 2024.
It had 88,108 respondents.
- Said they were glad they switched: 86.3%
- Noticed better connectivity: 77.8%
- Said their phone bill got cheaper: 91.4%
- Overall satisfaction: 79.8%
- Expectations for the future: 89.8%
Honestly, the numbers lined up pretty well with my own experience, so none of it really surprised me.
Clicking this opens the Rakuten login page. Once you log in, you’ll see the campaign details.
Discount program users are even more satisfied
Looking through the numbers, satisfaction also varied depending on the user’s situation.
People enrolled in discount programs seem especially satisfied.
The figure was 94.6% for the Saikyo Senior Program and 95.4% for the Saikyo Seishun Wari (youth discount).
Also, 46.1% said that thanks to unlimited data, they “stopped worrying about their bill.”
Keep in mind that this survey was published by Rakuten Mobile itself. It is worth reading the numbers with that in mind.
Among people who switched from another carrier, about 1 in 2 said they now save 3,000 yen or more per month.
Summary
For me, an 86.3% satisfaction rate among people who switched, from a survey of 88,000 users, is a fairly convincing number.
Still, it’s worth remembering that these numbers come from the company itself.
If you’re on the fence about pricing or network quality, use this as one piece of the picture.
Survey results and figures may change in future surveys. Before you decide, I recommend checking the latest official information.
Clicking this opens the Rakuten login page. Once you log in, you’ll see the campaign details.
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